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James Sanson | Real Broker | Licensed in Arizona
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Terms of service

Updated September 2026

Effective September 26, 2026. Operator: The James Sanson Team at Real Broker.

Please read carefully. These Terms of Service govern your use of heroSOLD.com. They explain how agent introductions and referral fees work, confirm that heroSOLD has no government or military affiliation, and include a binding arbitration agreement and class action waiver (Section 28) and a limit on liability (Section 26). You may opt out of arbitration within 30 days, as explained in Section 28. If you do not agree, do not use the Site. Questions? Email help@herosold.com or call 855-750-SOLD.

1. Acceptance and eligibility

These Terms are a binding agreement between you and The James Sanson Team operating under Real Broker ("we," "us," or "our"). By using heroSOLD.com (the "Site"), submitting a form, or contacting us through the Site, you agree to these Terms and our Privacy Policy. You confirm you are at least 18 and able to enter a binding agreement. Continued use after we update these Terms means you accept the update.

2. Who operates the Site

heroSOLD is a marketing brand of The James Sanson Team. The Site is operated by James Sanson, a real estate agent licensed in Arizona (license SA535310000). The employing broker is Real Broker AZ, LLC, doing business as Real Broker (Arizona license LC696641000). Arizona real estate licensees are regulated by the Arizona Department of Real Estate (ADRE), azre.gov. James Sanson is licensed only in Arizona and does not provide real estate brokerage services in any other state.

3. What heroSOLD is and is not

heroSOLD provides general information for military families about selling, buying, and renting homes during a move, and, at your request, introduces you to licensed real estate agents. Brokerage services in Arizona are provided only under a signed written agreement (Section 6).

heroSOLD is not a mortgage lender, mortgage broker, or loan originator, and nothing on the Site is an offer to lend or a loan commitment. We are also not attorneys, accountants, financial advisors, credit counselors, insurance producers, or title or escrow companies. The Site is not a solicitation in any state where the professional offering the service is not licensed.

4. No government or military affiliation

heroSOLD is not a government agency. It is not affiliated with, approved by, or endorsed by the Department of Defense, the Department of Veterans Affairs, any branch of the U.S. Armed Forces, any military installation, or any federal or state agency. Installation names are used only to describe geographic areas. Military service does not guarantee any outcome, price, approval, or benefit.

5. Not legal, tax, financial, or mortgage advice

Everything on the Site and in pre-engagement communications is general information, not legal, tax, financial, investment, mortgage, credit, or benefits advice. Information about PCS timelines, BAH, VA home loans, or other benefits is general and may not apply to you. Confirm your situation with your installation housing office, legal assistance (JAG) office, a licensed attorney, a CPA, or a licensed lender before making decisions.

6. When a brokerage relationship begins

Using the Site, submitting a form, or talking with us does not create an agency relationship, fiduciary duty, or brokerage relationship. In Arizona, that relationship begins only when you and the licensee both sign a written brokerage agreement, such as a listing agreement or buyer-broker agreement. Any dual agency is disclosed in writing and requires the informed written consent of all parties before it begins.

7. Agent introductions and out-of-state referrals

If you ask, we may introduce you to a licensed real estate agent who serves the area you are moving from or to. That agent may be on our team, an independent agent at Real Broker, or an agent at another brokerage.

8. Referral fees and financial interests

heroSOLD is a brand name. heroSOLD itself does not receive referral fees or any other compensation. Any compensation described below is paid to Real Broker and may be shared with James Sanson, as the licensee.

9. RESPA, affiliated businesses, and your choice of providers

The Real Estate Settlement Procedures Act (RESPA), Section 8 (12 U.S.C. 2607), and Regulation X (12 CFR Part 1024) prohibit kickbacks and unearned fees for referrals of settlement services in federally related mortgage loans. We comply with these rules.

You may choose any real estate agent, lender, title or escrow company, inspector, insurer, or other provider. Your choice of lender or other provider will never affect which agent we introduce, the information we give you, or the quality of our service.

Real Broker is affiliated with other companies, including One Real Mortgage and One Real Title. If you are referred to an affiliated company, you will receive a written Affiliated Business Arrangement Disclosure at or before the referral, and you are never required to use an affiliated company.

10. Mortgage services

heroSOLD does not currently offer mortgage services, take loan applications, or discuss specific loan terms. Any statements on the Site about VA loans or other financing are general education only. For loan questions, speak with a licensed mortgage loan originator. You can check any loan originator's license at nmlsconsumeraccess.org.

11. Compensation

Real estate commissions and fees are not set by law and are fully negotiable. Our compensation for any Arizona transaction is written into a signed agreement before we provide services. Buyers are generally required to sign a written buyer agreement before touring homes with an agent, consistent with current NAR and Arizona practice. If we would be paid by more than one party in a transaction, we will get your informed written consent first.

12. Fair housing

We comply with the federal Fair Housing Act, the Arizona Fair Housing Act, and all applicable fair housing laws. Our services are available without regard to race, color, religion, sex, disability, familial status, national origin, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law, including military or veteran status where protected. Marketing to military families is meant to serve them, never to exclude anyone. Equal Housing Opportunity.

13. No guarantees

Real estate results depend on market conditions, pricing, property condition, financing, and other factors outside anyone's control. Nothing on the Site or in any communication guarantees a sale, price, timeline, rent amount, closing date, or any other outcome. Market information and estimates are based on data available at the time and may change.

14. Military and VA information

PCS timelines, orders, allowances, and benefits vary by branch, installation, and individual situation, and they change. Information on the Site about these topics is general. Confirm details with your chain of command, installation housing office, legal assistance office, or the Department of Veterans Affairs.

15. Phone, text, and email consent

When you submit a form and check the consent box, you agree to receive calls, text messages, and emails from The James Sanson Team at Real Broker and its authorized representatives about your inquiry, at the contact information you provide, including by automated technology, consistent with the Telephone Consumer Protection Act (47 U.S.C. 227) and FCC rules. Consent is not a condition of any purchase, sale, or service. You may withdraw consent at any time. You confirm that the number and email you provide are yours or that you are authorized to use them.

An agent we introduce you to must get your own permission before texting you. Our consent does not transfer to them.

16. Text message program

Text messages cover your inquiry, including responses, scheduling, and follow-up. We do not send unrelated promotional texts. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. We send texts only between 8:00 a.m. and 8:00 p.m. in your local time where we know it. Carriers are not liable for delayed or undelivered messages. Mobile numbers and text consent are never shared with third parties or affiliates for their marketing.

17. Email

If you give us your email and consent, we may send information related to your inquiry and our services. Our emails identify The James Sanson Team at Real Broker as the sender, use accurate subject lines, include a postal address, and include a working unsubscribe link, consistent with the CAN-SPAM Act. Unsubscribe requests are processed within 10 business days.

18. Call recording

If we record a call, we will tell you at the start of the call. See our Privacy Policy for how recordings are handled.

19. AI and automated tools

We may use AI and automated tools to organize and route inquiries, draft messages that a person reviews before sending, and help prepare general content that our team reviews. A licensed person makes every material decision, including whether we work with you and any pricing or transaction terms. You may request human review of any automated result by emailing us.

20. Testimonials and past results

Testimonials on the Site reflect real experiences of real clients and follow the FTC Endorsement Guides (16 CFR Part 255). Any material connection between a reviewer and us is disclosed near the testimonial. Statistics on the Site are stated as of a date and based on our records. Past results do not predict future results.

21. Wire fraud warning

Criminals impersonate agents, title companies, and lenders to steal closing funds. We will never email or text you wire instructions, and we will never change wire instructions. If you receive a message with wire instructions or a change to them, do not act on it. Call your title or escrow company at a phone number you find independently, such as on its official website. We do not handle or hold client funds. Report suspected wire fraud to your bank, local law enforcement, and the FBI at ic3.gov. You can also call us at 855-750-SOLD.

22. Information you submit

When you submit information, you give us permission to use, store, and process it to respond to you, provide services, meet legal obligations, and keep required records. You confirm your information is accurate and that you have the right to share any information you provide about another person, such as a spouse.

23. Our content

The Site's text, design, graphics, and the heroSOLD name and logo belong to us or our licensors and are protected by copyright and trademark law. You may view and print pages for personal, non-commercial use. You may not copy, republish, scrape, or use Site content or data for commercial purposes, AI training, or building databases without our written permission. Real Broker and other names belong to their owners.

24. Third-party links

The Site may link to other websites, such as government or installation resources. We do not control and are not responsible for those sites.

25. Prohibited conduct

You agree not to submit false information or another person's information without permission, impersonate anyone including a servicemember or government official, interfere with the Site's security, scrape or harvest data, submit spam or automated form entries, or use the Site for any unlawful or discriminatory purpose.

26. Disclaimers and limitation of liability

THE SITE AND ALL PRE-ENGAGEMENT COMMUNICATIONS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ACCURACY, COMPLETENESS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT ALLOWED BY LAW.

TO THE FULLEST EXTENT ALLOWED BY LAW, NEITHER THE JAMES SANSON TEAM, JAMES SANSON INDIVIDUALLY, REAL BROKER AZ, LLC (DBA REAL BROKER), NOR THEIR OWNERS, EMPLOYEES, AGENTS, OR CONTRACTORS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM USE OF THE SITE, PRE-ENGAGEMENT COMMUNICATIONS, OR THE SERVICES OF ANY INDEPENDENT AGENT OR PROVIDER YOU CHOOSE TO WORK WITH.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SITE OR PRE-ENGAGEMENT COMMUNICATIONS WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100). This limit does not apply to claims under a signed brokerage agreement, to our own gross negligence or willful misconduct, or where Arizona real estate law, ADRE rules, or other law does not allow it.

27. Indemnification

To the extent allowed by law, you agree to indemnify and hold us harmless from claims arising from your violation of these Terms, your misuse of the Site, or information you submit that you had no right to submit. This does not apply to claims caused by our own wrongdoing.

28. Dispute resolution and arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES ARE RESOLVED.

Informal resolution first. Before starting any formal claim, email help@herosold.com with a description of the dispute and what you want, and give us 60 days to try to resolve it.

Binding individual arbitration. Any dispute about these Terms, the Site, or pre-engagement communications that is not resolved informally will be decided by binding individual arbitration administered by JAMS under its consumer rules. You may choose to hold the arbitration by videoconference, which may be the easiest option if you are stationed away from Arizona. We will pay any filing and arbitrator fees beyond what you would pay to file in court.

Class action waiver. Claims may be brought only individually, not as a class, collective, or representative action.

Exceptions. This section does not apply to: claims in small claims court; claims about a residential mortgage loan; any claim that federal law, including the Military Lending Act, does not allow to be subject to mandatory arbitration; claims under a signed brokerage agreement, which are governed by that agreement; or requests for injunctive relief to protect intellectual property. Nothing here stops you from filing a complaint with ADRE, HUD, the CFPB, the FTC, a state attorney general, or a REALTOR association.

30-day opt-out. You may opt out of this arbitration agreement by emailing help@herosold.com with "Arbitration Opt-Out" in the subject line and your name within 30 days of first using the Site or submitting a form. Opting out does not affect the rest of these Terms.

29. Governing law, venue, and time to file

These Terms are governed by Arizona law, without regard to conflict-of-law rules. The Federal Arbitration Act governs Section 28. For any matter not subject to arbitration, the state and federal courts in Pinal County, Arizona have exclusive jurisdiction, subject to any right you have under the Servicemembers Civil Relief Act. To the extent allowed by law, any claim about the Site or pre-engagement communications must be filed within one year after it arises. This time limit does not apply to claims under a signed brokerage agreement or rights that cannot legally be shortened.

30. Servicemember rights

Nothing in these Terms waives or limits any right you have under the Servicemembers Civil Relief Act, the Military Lending Act, the Uniformed Services Employment and Reemployment Rights Act, or any other law protecting servicemembers and their families.

31. Changes to these Terms

We may update these Terms. The date at the top of this page shows the latest version. Changes apply from the date posted and do not apply to disputes you told us about before the change.

32. General terms

If any part of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. We are not responsible for delays caused by events outside our reasonable control. These Terms, the Privacy Policy, and any signed written agreement are the entire agreement between you and us about the Site. A signed brokerage agreement controls over these Terms for the services it covers.

33. ADRE complaints

You may file a complaint about the conduct of James Sanson, Real Broker, or any associated Arizona licensee with the Arizona Department of Real Estate at azre.gov. Complaints about agents licensed in other states go to that state's real estate regulator. Nothing in these Terms limits your right to file a regulatory complaint.

34. NAR Code of Ethics

James Sanson is a member of the National Association of REALTORS(R) and follows the NAR Code of Ethics. You may file an ethics complaint with the local association of REALTORS(R) that has jurisdiction. Procedures are at nar.realtor.

35. Accessibility

We work toward WCAG 2.2 Level AA. If any part of the Site does not work for you, see our Accessibility Statement or contact us and we will provide the information another way.

36. Contact

Questions about these Terms: help@herosold.com or 855-750-SOLD.

The James Sanson Team at Real Broker, Arizona.

James Sanson | Real Broker | Licensed in Arizona