Accessibility statement

Updated September 2026

Effective September 26, 2026. Operator: The James Sanson Team at Real Broker.

Quick answer: heroSOLD should work for everyone, including people who use screen readers, keyboard navigation, voice control, or other assistive technology. We are working toward WCAG 2.2 Level AA. If anything on this site does not work for you, email help@herosold.com or call 855-750-SOLD, and we will give you the same information another way.

1. The standard we work toward

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the W3C. It is the standard most often referenced in U.S. accessibility guidance, including Department of Justice guidance under the Americans with Disabilities Act.

Current status: partially conformant. Most of the site meets the standard, and some content does not yet fully conform. This statement is based on our own review, not a third-party audit, so we state our status plainly rather than claim full conformance.

2. What we have done

• Every interactive control works with a keyboard (Tab, Shift+Tab, Enter, Space), with visible focus indicators.
• Form fields have visible labels, clear instructions, and error messages that say what to fix.
• Color contrast meets WCAG AA for body text and controls.
• Pages use semantic HTML, landmarks, and a logical heading order so screen readers can move through them.
• Informational images have descriptive text alternatives.
• Layouts work at 200 percent zoom and on small screens.
• The site respects your device's reduced-motion setting.
• Pages are written in plain language, with terms explained when first used.
• Our phone number and email appear on every page for anyone who prefers not to use a form.

3. Known limitations

• Interactive calculators update without a page reload, and some changes may not be announced as clearly as we want to screen readers.
• Some data tables in market guides can be hard to navigate with a screen reader on narrow screens.
• Third-party content, such as embedded maps or videos, is controlled by its providers and may have limitations we cannot fix directly.
• Downloadable documents may not be fully tagged for screen readers. We will provide an accessible version on request.

If you run into one of these, contact us and we will provide the information another way.

4. How to report a problem or get help

Email: help@herosold.com (best for accessibility requests, since it creates a written record)

Phone: 855-750-SOLD, answered or returned during business hours, Arizona time

It helps to include the page address, what went wrong, the assistive technology you were using, and how you would like us to respond. We respond within 5 business days, and sooner when we can. There is no form to fill out and no ticket to file.

5. If you are deployed or overseas

If you cannot call during Arizona business hours because you are deployed, in the field, or in another time zone, email us with your time zone and we will schedule a call or respond in writing, whichever works for you. A spouse or other person you authorize can also contact us for you.

6. Other ways to work with us

The website, phone, and email are equal ways to start a conversation. You never need to use the website to get help or become a client. If the website is the obstacle, a team member will walk you through the information by phone or in writing.

7. Supported browsers and assistive technology

The site is built to work with current versions of Chrome, Firefox, Safari, and Edge on desktop and mobile; screen readers including NVDA, JAWS, VoiceOver, and TalkBack; keyboard-only navigation; browser zoom up to 200 percent; and system high contrast and dark mode settings.

8. Review schedule

We review this statement when the site changes in a significant way, and at least once a year. Reports from visitors go on our fix list, not into a form-letter reply.

9. Equal housing

We comply with all applicable fair housing laws. Our services are available without regard to race, color, religion, sex, disability, familial status, national origin, sexual orientation, gender identity, or any other protected characteristic. Equal Housing Opportunity.

James Sanson | Real Broker | Licensed in Arizona